Privacy Policy

This policy explains what Center for Excellence in Pain Research collects through this website, why, and what we do with it. It covers this website only. Information you give us in the clinic, over the phone, or as part of a research study is handled under our clinical and research privacy obligations, which are separate from this policy.

Effective 18 August 2026.

What we collect

We collect information only when you choose to send it to us. There are two forms on this site.

The contact form collects your name, email address, phone number if you provide one, and the message you write.

The call-back request form collects your name, email address, phone number, and the time of day you would like us to call.

Neither form asks for medical information, and we ask you not to include any. We do not collect your date of birth, your home address, or details of your health or diagnosis through this website. Anything clinical is discussed with you directly, not collected here.

We also record the network (IP) address a submission came from. We use this only to detect and block automated abuse of the forms.

Analytics, and the pages we deliberately leave out

We use Google Analytics on the general pages of this site to count visits and see which pages people find useful. It sets a cookie in your browser and records the pages you view, the type of browser and device you use, how you arrived at the site, and an approximate location worked out from your network address.

We do not run analytics on the contact form or on the call-back request page. Visiting either of those pages suggests you may be seeking care, and we treat that as health information. It is never sent to Google. This is a deliberate choice, built into the site, not a setting that can be switched on by accident.

Google's advertising features are switched off. We have disabled advertising personalisation and cross-device tracking. Your visit is not used to build an advertising profile, and it is not used to show you adverts anywhere. We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

We do not build profiles of individual visitors, and we make no attempt to identify you from your browsing.

A separate cookie is used only if you sign in to the private administration area, which is restricted to our own staff.

How we use it

We use what you send us to reply to you, and to arrange the call you asked for. That is all. We do not sell your information, we do not rent or trade it, and we do not share it with third parties for their own purposes.

How it is stored

Form submissions are encrypted before they are stored, using AES-256-GCM, and are readable only through the site's administration area by authorised members of our team. Everything you send travels over an encrypted HTTPS connection.

How long we keep it

We keep submissions only as long as we need them to respond to you and to arrange your call, after which they are deleted. [Counsel: a specific retention period should be stated here — for example "and in any event no longer than 12 months".]

Your choices

You can turn analytics off. Use the Opt out of analytics link at the bottom of any page. Your choice is remembered in your browser, and nothing further is measured.

If your browser sends a Global Privacy Control signal, we honour it automatically. Analytics stay switched off and you do not need to do anything. Some browsers and privacy extensions send this signal for you.

You can ask us what information we hold about you, ask us to correct it, ask us to delete it, or ask for a copy of it. Write to information@centerforpainresearch.org and we will respond. Asking us to delete your details will end any call-back request you have made.

If you asked for a call and change your mind, tell us and we will remove your request.

If we ever refuse one of these requests, you may ask us to reconsider, and you may complain to the Delaware Department of Justice.

Children

This website is not directed at children, and we do not knowingly collect information from anyone under 13 through it.

Changes

If we change this policy we will update the effective date above. Material changes will be described here rather than made silently.

Contact

Questions about this policy, or about information we hold: information@centerforpainresearch.org.